RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and modern industrial detailing. All accessories are engineered with designer and skin safe sensibility. Our unique designer pieces are intended to fuse luxury and delicate jewelry in one, creating provocative statement pieces and simple pieces that can be mixed and matched.

Each RARE-ROMANCE™ piece is created using 100% recyclable and sustainable stainless steel. Our products are hypoallergenic, water + sweat resistant, and will never discolor. Color finished pieces are created using anodized stainless steel and plated for maximum durability.

  • Hypoallergenic
  • Water | Sweat | Heat resistant
  • No discoloring or tarnishing
  • 100% recyclable and sustainable
  • Heavy | Strong | Engineered to last a lifetime

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SHIPPING & HANDLING POLICY
We use USPS, FEDEX, or other shipping carriers for domestic orders (USA) & DHL or other carriers for international orders (WORLDWIDE) 

Please follow the instructions on the website to place your orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an e-mail or via text (local phone carrier rates may apply) acknowledging that we have received your order ("order confirmation").

While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (the "shipping confirmation"). A contract with us will be formed only when you receive the shipping confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the shipping confirmation. We will not be obliged to supply any other products or services which may have been part of your order in the same or a separate order confirmation.

We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order, or any portion thereof in our discretion, even after your receipt of an order confirmation or after your credit card has been charged. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.

Customers are responsible for customs, taxes, and duties.

When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.

All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Important note on limited releases, pre-orders and sales

Some products on the website are of a limited quantity or release (“limited release”). In the event you wish to order a product that is a limited release, you agree that once your order is placed you cannot make any changes to size, address, or any other information. Other items are pre-order, which means they will ship within a specified time frame after the order is placed. All limited releases and pre-order items are final sales; there will be no returns, exchanges or cancellations for these items.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@rare-romance.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us at info@rare-romance.com if you want to apply for a refund.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

TERMS & AGREEMENTS
All illustrations, content, and designs on rare-romance.com and associated web pages / social pages (collectively, our “Services”) are exclusive to Rare-Romance™. The use of any  Rare-Romance™ design, content, trademark or logo without explicit written consent is prohibited by law.

UNDELIVERABLE PACKAGES
On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned as undeliverable to the corrected addresses.